Terms of Service

Your payments / orders on the site

We advocate the Zero Inventory ideas, which means all the products provided on our website are made only after receiving the order. This is an environmentally friendly and sustainable business model that eliminates inventory backlog and reduces waste of resources. Therefore, the products you buy are semi-custom products. After the order is placed, we will produce the product according to the pattern corresponding to the order, including but not limited to pattern printing, processing, finished product quality inspection, and plastic-free packaging.

After your order has been submitted and paid for, it will be waiting for processing, during this period you can cancel the order without any reason, liability or cost.

During working hours on workdays (Hong Kong time, Monday to Friday, 8 am to 5 pm), the order waiting status is generally 30 minutes;

During non-working hours (Hong Kong time, Monday to Thursday, 5 pm to 8 am; Friday night, after 5 pm; Saturday and Sunday), the order waiting status will continue until 8:00 am on the next workday.

After the order waiting process , it will enter the production process. From this moment, the order cannot be canceled. We do not provide a 7-day or 30-day unconditional return and exchange service. However, if you encounter express damage or quality problems, please contact us, and we will provide corresponding after-sales service.

customized merchandise

You can customize content on the product, including adding your own text, original images, photos, graphic and other visual materials. By uploading custom content for personal customization, you hereby represent, warrant and declare that your content does not violate or infringe any laws, regulations and any other intellectual property and any other rights of third parties. For violations or possible violations of third-party trademarks, copyrights, any other intellectual property rights or other rights; or suspected of being illegal, threatening, defamatory, defamatory, obscene, or that may constitute or encourage the practice of criminal offenses or give rise to civil liability. We reserve the right to reject or revoke any content or the order that violates any laws or regulations. We do not support any content customization involving religion, politics, or race, and we have the right to reject any orders related to this. You hereby agree to indemnify us and hold us liable for all costs, expenses, damages, losses and liabilities (including, without limitation, attorneys’ fees) if we suffer damages as a result of your custom content.

VAT or import tax included?

Due to the customs policy of different destinations, we CANNOT guarantee if there is a tax for you. Our product price does not include VAT or import tax of your shipping destination. But we’ll try our best to declare a comparatively reasonable value for the product, please let us know if the customs reach out for anything, we may provide our suggestion if possible.

From our previous experience, most of the destinations do not charge for VAT and import tax. If you have further questions, please leave a message.

Infringement of intellectual property rights

If you believe that material on or linked to the Site infringes your copyright or intellectual property rights, please let us know at any time. We will use reasonable efforts to respond to and address such claims and, if necessary, remove the infringing material or disable all links to the infringing material.